WEBSHOP & WALK-IN SHOP open all Summer long! Coming to the shop? See our NEW Opening Hours.
Join Free or Sign in

Shopping Cart

SHIPPING & RETURNS MADE SIMPLE

We've fine-tuned our checkout options to make it as simple as possible. On a busy day it's almost impossible to get all orders packaged and out for next business day Express Delivery, so, we'll leave the decision up to you. Either order with Standard or Free Delivery, and your order could arrive the next business day (or within 3 working days). Or you can pay for priority and select Express Delivery, and we'll pack and send your products that very same day.*

*Only for orders placed before 17:00.

Free

Any order over €50 is eligible for Free Delivery, simply select it at checkout.

Estimated Delivery time: 1-3 days

Standard

Orders under €50 are required to pay €5 Standard Delivery to cover the costs of shipping.

Estimated Delivery time: 1-3 days

Express

Our €10 Express Delivery gets you your products out for delivery the very same day!

Estimated Delivery time: 1 day

Order from anywhere, we'll make it happen.

The tariffs above apply to anywhere in Belgium & the Netherlands.

Belgium & the Netherlands - Normal rates apply.
Rest of Europe - Your rates are calculated & visible at checkout.
Outside Europe - Get in touch and we'll help you with whatever you need.

Delivery costs automatically update in your shopping cart summary section.

Noticed some damage?

If you see the damage when you receive the delivery, simply refuse the delivery.
If you have received a damaged delivery you must notify us within 1 week with the following: description, product list, detailed photos & barcode.
Once you have confirmation from the postal service we'll let you know which products can be refunded, replaced or sent back.


Returning Products

For general returns you have 14 days to notify us with your name, order number and details of which goods you would like to return and why. The 14 day period begins the day that the goods are delivered. This is on the condition that you haven't used or spoiled the goods in any way, and can return them in the original packaging. If there is a fault with the contents of your delivery you also have 14 days to notify us so we can correct or address the issue.

Personalised goods, limited edition products & gift cards are all non-refundable.

DAMAGED GOODS: Please note that for damaged goods we have another process, whereby you have 7 days to notify us with full details. We will then open a new case with the postal service and inform you of the next steps.
You must inform us that you wish to return items (as stated under The 14 Day Rule) before returning goods so that we can effectively process your return. You will receive your refund within 14 days of this email, unless the goods are damaged on arrival. If you don't receive your money, please contact our Sales Team.

Please include:
1 Order number
2 Name
3 List of items that you wish to return
4 Reason for delivery
The goods must be returned undamaged and in original packaging. They must be safely packed in an appropriately sized box and sent. You are responsible for safely returning the goods within 14 days of notifying us to WAX-IT, Westerring 27i, 9700 Oudenaarde, Belgium.

If the goods are unacceptably returned to WAX-IT or damaged in any way, we have the right to refuse the refund.
For damaged goods we have a seperate process:

Firstly, if the damage is clear to see at delivery you have the right to refuse the delivery. If you don't have the chance to refuse delivery or the damage is only inside the box then we will need you to inform us within 7 days with the following:

1 Order number
2 Name
3 Description
4 List of damaged products
5 Detailed photos (inside & outside the box)
6 Photo of the barcode

We will open a case with the delivery service and let you know exactly what will happen next, whether the products can be sent back, replaced or refunded.